Sales Engineer

About Token:

Ransomware and Phishing attacks are the largest threats facing every organization today. Token has invented Next-Generation MFA that stops these attacks, and it is changing the way our customers secure their organizations. The Token Ring provides wearable, biometric, multifactor authentication. We deliver the next generation of access security that is invulnerable to social engineering, malware, and removes the shortcomings of legacy MFA for organizations where breaches, data loss, and ransomware must be prevented. 

What We Offer: 

A collaborative, remote-first environment, with a competitive salary and stock option grants for all employees. We offer medical, dental, and vision insurance, PTO, wellness time, and unlimited sick time. Activism is an important part of our company culture. As such, we encourage volunteering by offering each employee one day to spend supporting an individual cause they care about, and one day as part of a Token team.  

The Sales Engineer is responsible for supporting the sales process by collaborating with the sales team to identify customer needs, propose solutions, and demonstrate how Token’s products or services can meet those needs. The Sales Engineer serves as a liaison between the customer and the internal technical team, ensuring that customer requirements are understood and translated into viable solutions. Below is a list of non-exhaustive responsibilities. 

Responsibilities: 

• Collaborate with the sales team to understand customer requirements and develop sales strategies. 

• Conduct technical presentations and demonstrations to showcase Token’s products. 

• Provide pre-sales technical assistance and product education to customers. 

• Understand and articulate the technical features, advantages, and benefits of Token’s offerings. 

• Assist in the preparation of proposals, quotes, and technical documentation. 

• Participate in customer meetings, both onsite and remotely, to address technical inquiries and concerns. 

• Work closely with the internal technical team to ensure that customer needs are accurately conveyed and addressed. 

• Keep abreast of industry trends, competitor offerings, and new technologies relevant to Token’s products. 

• Support post-sales activities, including product sales, training, and troubleshooting, as needed. 

• Collaborate with marketing teams to develop technical collateral, such as whitepapers, case studies, and product datasheets. 

• Communicate customer feedback, concerns, and opportunities during discovery to management and key stakeholders. 

• Work with management to define and measure key performance indicators for success. 

Core Competencies: 

Communication: Excellent verbal and written communication skills for engaging not only with prospects, but also with stakeholders throughout our organization. Must be willing to communicate transparently and not shy away from discussing hard topics/risks/customer feedback. 

Results Oriented:  Acts with a clear sense of ownership. Consistently and appropriately prioritizes work to focus on the tasks that drive business results. Maintains commitment to goals in the face of obstacles and frustrations. 

Collaboration: Forges appropriate alliances across organizational lines. Utilizes expertise of others to reach better outcomes. Employs active listening skills to understand different viewpoints and brokers solutions that build trust.  

Interpersonal Savvy: Understands and flexes interpersonal approach and communication style as needed. Establishes constructive and purposeful relationships by building rapport. Fosters strong engagement and commitment in others. Inspiring, influential, and relatable when communicating to others. 

Educational Requirements: 

• Bachelor’s degree in computer science, engineering, or relevant field.  

• 10 years of related experience will be considered in lieu of a bachelor’s degree 
   

Other Experience, Requirements & Qualifications: 

• Experience in the cybersecurity industry required. 

• 5+ years of experience in a technical sales role. 

• Strong understanding of technical concepts and the ability to communicate them effectively to non-technical audiences. 

• Excellent presentation and communication skills. 

• Ability to work independently and as part of a team in a fast-paced environment. 

• Strong problem-solving skills and attention to detail. 

• Ability to travel as needed. 

• Experience with CRM software and other sales tools is a plus. 
  
  Base salary for this role is between 130,000 and 150,000, plus incentive pay, depending on your unique mix of education and experience.